Voice Anything

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2018-10-23 02:08:35 -

Why we need more alternatives in this specific area in a free market. Create one and gain my interest.

-----

Update:

Matt says:

Hi Purple Crow

If you are arriving at the same option then with the utmost respect, you are not successfully selecting the option you want. Try clicking the option you require 2 or 3 times until the selected option changes.

I replied:

Matt,

Taking your advice into consideration and directly testing it... it would seem your software is so sluggish (and my technician hates always having to deal with it as well as he's a fan and promoter of my radio station) that even though your buttons change colour they don't actually WORK for another few seconds. That's dreadful. Adding a "Please wait, this may take a moment for me to register your user command - do not click anything else for 3 seconds, or hit your selection a few times so I understand your direct one click command better" message at that exact point (and elsewhere) would be advisable.

How's that for 'quality software'? YIKES!

-----

This goes public now - SAM staff (Spacial) are RUDE and not at all helpful (again).

It's like banging your head against a brick wall trying to get them to understand basic logic even WITH all the screen shots provided! They just don't understand a thing you tell them... so why other?

Note: Pascal is the owner (at least when I knew him), and I agree to remove a page of FACTS about issues with SAM in trade for a deal on a LIFETIME use of my (now older) current SAM broadcaster software. Not a lot off the full price, but it was a mutual agreement back then as they FINALLY fixed their old issue... the others however... were never addressed... and if you search around the internet there's plenty other complaints out there. However, when it works, I just leave it be and hope for the best and can't be bothered spending months getting something else to function correctly, which is what it's usually like for any new program... and there's always missing options I'm used to and so many other things I really don't need... so I stick with what I've got. This correspondence today however... YIKES! RUDE and utterly useless! Extremely annoying and not inspiring what so ever for future purchased of any of their products. And I wish to make this public that if anything happens to my current keys, licenses or software or stream capabilities in ANY way, that old page of FACTS will go public once again and there'll be even more added this time and it'll be PERMANENT (beyond my control to remove next time). I expect my version of SAM and all things related to function as they have been WITHOUT ISSUE as part of our agreement Pascal. I am not, however, going to be talked down to by your staff who are so utterly clueless that not even screen shots of their own software makes any sense to them... they do NOT need to take money from sales if they don't even understand the very thing they have already sold people, that's just wrong.

Email evidence:

Oct 22 2018:

Matt, I fixed the issue myself anyway, but... perhaps I'll ask the public about this other issue.

It's very simple, and I've told you and shown you the screen shots.

1. Press PLUS sign to start a new Relay.
2. There are 10 single buttons to chose from.
3. No matter which one I chose it goes to a "LOG IN" and "PASSWORD" page which you saw.

So tell me where I am doing something "wrong" by following ALL options and ending up in the exact same place every time. Only other choice is to not use it at all. Is that what you prefer? Perhaps you should mention my name to Pascal before you do so though. I'd love to speak with him again as it's been while since we've chatted.

Now... how exactly is doing everything correctly, in order, by the rules of the programmers themselves, 'wrong'? #Trollware?

Maybe I should ask the general public to help me instead.

https://www.facebook.com/groups/1723187544587030/
https://www.minds.com/PurpleCrow
https://www.facebook.com/purple.crow.1
https://voiceanything.com/PurpleCrow
https://ello.co/purplecrow
https://gab.ai/PurpleCrow
https://twitter.com/PurpleCrow27
https://www.minds.com/groups/profile/598621435337908236

DJ Reptoid.
~~~~]xxx[:>~
www.ChaoticResonance.com
"The world's greatest and strangest soundtrack"

-----

From: Spacial Technical & Sales Support <support@spacial.com>
Sent: October 22, 2018 6:11 PM
To: Purple Crow
Subject: [Spacial Technical & Sales Support] Re: Static relay died after upgrade on MRS service.

Your request (#131560) has been updated. Reply to this email or click the link below:
http://support.spacial.com/hc/requests/000000000000

Mathew (Spacial Technical & Sales Support)

Oct 22, 20:11 CDT
Hi Purple Crow

With respect, if this window continually appears then you are not selecting the other option correctly. Please ensure the option you select is actually selected.

Only your streaming service provider can tell you the SID. I would recommend speaking with them to verify the information you require to configure their encoder.

Regards,

Mathew Coomber
Customer Service Manager

-----

Purple Crow

Oct 22, 14:00 CDT

Matt,

SAM - Relay issue - WTF is SID? No one has ever told me. I changed that randomly to '1' and now the relay works... but why? What is that thing and why didn't anyone tell me about it or that that might even fix the issue?

DJ Reptoid.
~~~~]xxx[:>~
http://www.ChaoticResonance.com
"The world's greatest and strangest soundtrack"

-----

Attachment(s)
SAM - Relay - WTF is SID - I changed that randomly to '1' and now the relay works... but why.png

Purple Crow

Oct 22, 13:11 CDT

Matt,

It does not matter which one I select the same window pops up next and demands a password which fails no matter what I do. What's the proper procedure from this point?

DJ Reptoid.
~~~~]xxx[:>~
http://www.ChaoticResonance.com
"The world's greatest and strangest soundtrack"

-----

Mathew (Spacial Technical & Sales Support)

Oct 22, 12:57 CDT
Hi Purple Crow

Please ensure you have selected the required encoder type as the screenshots provided show you have selected the SpacialNet encoder which is the default option however, this is not the right one for you.

Regards,

Mathew Coomber
Customer Service Manager

-----

Purple Crow

Oct 22, 10:57 CDT

Four screen shots attached. That is the issue. Right there. I cannot create a new relay so I can delete the old one.

Even if I got their 'settings' I cannot use them because SAM refuses to let me use my own password to change them or to create a NEW static relay, that's what I've been saying. Do you need a screen shot of SAM to help you? This is a SAM issue. I know how to ask others in their department for their help, yes.

-----

From: Spacial Technical & Sales Support <support@spacial.com>
Sent: October 22, 2018 8:31 AM
To: Purple Crow
Subject: [Spacial Technical & Sales Support] Re: Static relay died after upgrade on MRS service.

Attachment(s)
SAM Relay down 4 - It won't let me use my own password so I'm screwed with the dead relay.png
SAM Relay down 3 - Maybe del old and create new.png
SAM Relay down 2 - Nothing changed here.png
SAM Relay down.png

Purple Crow

Oct 22, 10:40 CDT

Even if I got their 'settings' I cannot use them because SAM refuses to let me use my own password to change them or to create a NEW static relay, that's what I've been saying. Do you need a screen shot of SAM to help you? This is a SAM issue. I know how to ask others in their department for their help, yes.

-----

Mathew (Spacial Technical & Sales Support)

Oct 22, 10:31 CDT
Hi Purple Crow

I am sorry but only your streaming service provider can assist you with this, please reach out to them as we have no clue what their settings could possibly be.

Regards,

Mathew Coomber
Customer Service Manager

-----

Purple Crow

Oct 22, 10:29 CDT

Matt,

What if I wanted to kill this relay and start another one,the same as before? I cannot. I am stuck with one I cannot edit or change. This is bad. Please help me with this.

Thanks.

DJ Reptoid.
~~~~]xxx[:>~
http://www.ChaoticResonance.com
"The world's greatest and strangest soundtrack"

-----

Mathew (Spacial Technical & Sales Support)

Oct 22, 02:09 CDT
Hi Purple

Thank you for contacting Spacial Technical and Sales Support services.

I am sorry but you would need to reach out to your streaming services' support team as we have no insight into any issues or changes there might be with their service.

Regards,

Mathew Coomber
Customer Service Manager

-----

Purple Crow (Sent via paid customer membership page on their website)

Oct 22, 01:42 CDT

Static relay died after upgrade on MyRadioStream service.
...and I can't get the password to work for a new one, I've tried everything.
No idea what that's about.
Keeps saying "INVALID".
I cannot see my listeners anymore, that's really bad.

Why we need more alternatives in this specific area in a free market. Create one and gain my interest. ----- Update: Matt says: Hi Purple Crow If you are arriving at the same option then with the utmost respect, you are not successfully selecting the option you want. Try clicking the option you require 2 or 3 times until the selected option changes. I replied: Matt, Taking your advice into consideration and directly testing it... it would seem your software is so sluggish (and my technician hates always having to deal with it as well as he's a fan and promoter of my radio station) that even though your buttons change colour they don't actually WORK for another few seconds. That's dreadful. Adding a "Please wait, this may take a moment for me to register your user command - do not click anything else for 3 seconds, or hit your selection a few times so I understand your direct one click command better" message at that exact point (and elsewhere) would be advisable. How's that for 'quality software'? YIKES! ----- This goes public now - SAM staff (Spacial) are RUDE and not at all helpful (again). It's like banging your head against a brick wall trying to get them to understand basic logic even WITH all the screen shots provided! They just don't understand a thing you tell them... so why other? Note: Pascal is the owner (at least when I knew him), and I agree to remove a page of FACTS about issues with SAM in trade for a deal on a LIFETIME use of my (now older) current SAM broadcaster software. Not a lot off the full price, but it was a mutual agreement back then as they FINALLY fixed their old issue... the others however... were never addressed... and if you search around the internet there's plenty other complaints out there. However, when it works, I just leave it be and hope for the best and can't be bothered spending months getting something else to function correctly, which is what it's usually like for any new program... and there's always missing options I'm used to and so many other things I really don't need... so I stick with what I've got. This correspondence today however... YIKES! RUDE and utterly useless! Extremely annoying and not inspiring what so ever for future purchased of any of their products. And I wish to make this public that if anything happens to my current keys, licenses or software or stream capabilities in ANY way, that old page of FACTS will go public once again and there'll be even more added this time and it'll be PERMANENT (beyond my control to remove next time). I expect my version of SAM and all things related to function as they have been WITHOUT ISSUE as part of our agreement Pascal. I am not, however, going to be talked down to by your staff who are so utterly clueless that not even screen shots of their own software makes any sense to them... they do NOT need to take money from sales if they don't even understand the very thing they have already sold people, that's just wrong. Email evidence: Oct 22 2018: Matt, I fixed the issue myself anyway, but... perhaps I'll ask the public about this other issue. It's very simple, and I've told you and shown you the screen shots. 1. Press PLUS sign to start a new Relay. 2. There are 10 single buttons to chose from. 3. No matter which one I chose it goes to a "LOG IN" and "PASSWORD" page which you saw. So tell me where I am doing something "wrong" by following ALL options and ending up in the exact same place every time. Only other choice is to not use it at all. Is that what you prefer? Perhaps you should mention my name to Pascal before you do so though. I'd love to speak with him again as it's been while since we've chatted. Now... how exactly is doing everything correctly, in order, by the rules of the programmers themselves, 'wrong'? #Trollware? Maybe I should ask the general public to help me instead. https://www.facebook.com/groups/1723187544587030/ https://www.minds.com/PurpleCrow https://www.facebook.com/purple.crow.1 https://voiceanything.com/PurpleCrow https://ello.co/purplecrow https://gab.ai/PurpleCrow https://twitter.com/PurpleCrow27 https://www.minds.com/groups/profile/598621435337908236 DJ Reptoid. ~~~~]xxx[:>~ www.ChaoticResonance.com "The world's greatest and strangest soundtrack" ----- From: Spacial Technical & Sales Support <support@spacial.com> Sent: October 22, 2018 6:11 PM To: Purple Crow Subject: [Spacial Technical & Sales Support] Re: Static relay died after upgrade on MRS service. Your request (#131560) has been updated. Reply to this email or click the link below: http://support.spacial.com/hc/requests/000000000000 Mathew (Spacial Technical & Sales Support) Oct 22, 20:11 CDT Hi Purple Crow With respect, if this window continually appears then you are not selecting the other option correctly. Please ensure the option you select is actually selected. Only your streaming service provider can tell you the SID. I would recommend speaking with them to verify the information you require to configure their encoder. Regards, Mathew Coomber Customer Service Manager ----- Purple Crow Oct 22, 14:00 CDT Matt, SAM - Relay issue - WTF is SID? No one has ever told me. I changed that randomly to '1' and now the relay works... but why? What is that thing and why didn't anyone tell me about it or that that might even fix the issue? DJ Reptoid. ~~~~]xxx[:>~ http://www.ChaoticResonance.com "The world's greatest and strangest soundtrack" ----- Attachment(s) SAM - Relay - WTF is SID - I changed that randomly to '1' and now the relay works... but why.png Purple Crow Oct 22, 13:11 CDT Matt, It does not matter which one I select the same window pops up next and demands a password which fails no matter what I do. What's the proper procedure from this point? DJ Reptoid. ~~~~]xxx[:>~ http://www.ChaoticResonance.com "The world's greatest and strangest soundtrack" ----- Mathew (Spacial Technical & Sales Support) Oct 22, 12:57 CDT Hi Purple Crow Please ensure you have selected the required encoder type as the screenshots provided show you have selected the SpacialNet encoder which is the default option however, this is not the right one for you. Regards, Mathew Coomber Customer Service Manager ----- Purple Crow Oct 22, 10:57 CDT Four screen shots attached. That is the issue. Right there. I cannot create a new relay so I can delete the old one. Even if I got their 'settings' I cannot use them because SAM refuses to let me use my own password to change them or to create a NEW static relay, that's what I've been saying. Do you need a screen shot of SAM to help you? This is a SAM issue. I know how to ask others in their department for their help, yes. ----- From: Spacial Technical & Sales Support <support@spacial.com> Sent: October 22, 2018 8:31 AM To: Purple Crow Subject: [Spacial Technical & Sales Support] Re: Static relay died after upgrade on MRS service. Attachment(s) SAM Relay down 4 - It won't let me use my own password so I'm screwed with the dead relay.png SAM Relay down 3 - Maybe del old and create new.png SAM Relay down 2 - Nothing changed here.png SAM Relay down.png Purple Crow Oct 22, 10:40 CDT Even if I got their 'settings' I cannot use them because SAM refuses to let me use my own password to change them or to create a NEW static relay, that's what I've been saying. Do you need a screen shot of SAM to help you? This is a SAM issue. I know how to ask others in their department for their help, yes. ----- Mathew (Spacial Technical & Sales Support) Oct 22, 10:31 CDT Hi Purple Crow I am sorry but only your streaming service provider can assist you with this, please reach out to them as we have no clue what their settings could possibly be. Regards, Mathew Coomber Customer Service Manager ----- Purple Crow Oct 22, 10:29 CDT Matt, What if I wanted to kill this relay and start another one,the same as before? I cannot. I am stuck with one I cannot edit or change. This is bad. Please help me with this. Thanks. DJ Reptoid. ~~~~]xxx[:>~ http://www.ChaoticResonance.com "The world's greatest and strangest soundtrack" ----- Mathew (Spacial Technical & Sales Support) Oct 22, 02:09 CDT Hi Purple Thank you for contacting Spacial Technical and Sales Support services. I am sorry but you would need to reach out to your streaming services' support team as we have no insight into any issues or changes there might be with their service. Regards, Mathew Coomber Customer Service Manager ----- Purple Crow (Sent via paid customer membership page on their website) Oct 22, 01:42 CDT Static relay died after upgrade on MyRadioStream service. ...and I can't get the password to work for a new one, I've tried everything. No idea what that's about. Keeps saying "INVALID". I cannot see my listeners anymore, that's really bad.

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2018-10-18 03:08:27 -

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